I know for myself my dealer spent a lot of time on the phone with C4 over problems that were ultimately bugs that required firmware updates. (I assume most dealers cringe at warranty type stuff or working through software bugs that are not the dealers fault. Most people still probably wouldn't buy this, so it wouldn't really change much for most.Įvery time Composer Pro would be sold, it would be pure profit for C4 and dealers.ĭealers wouldn't lose nearly as much time (and money) on troubleshooting systems where a home owners wants to take the initiative themselves. Here is my value proposition to Dealers and Control4: In this case, the dealer has to 'approve' the ability for the customer to call C4 support.Īll hardware and install/support still has to go through dealers. troubleshooting a potential firmware problem). The only time they could bypass the dealer is if the problem has nothing to do with programming (e.g. So, if a customer has a problem, their first line of defense is still to go to a dealer. Have dealers add on a mandatory 'training time' to the purchase of any Composer Pro software, allowing them to make money and ensure the customers know how to work with the dealers when using itĬontrol4 support would still primarily be through dealers. Require the purchase of Composer Pro to be done through dealers, which allows them to make most of the mark-up Here are my suggestions for how to make Composer Pro work in a way that offers options to home owners, supports dealers, and Control4:Ĭharge something like $1000 for the software and require the same class dealers have to go to to demonstrate you know how to use it. Has it ever been asked before to have a Composer Pro option for Home Owners? I know that C4 (and most other professional home automation companies) want to be a dealer-only sales and support model, which I want to start off and say I HIGHLY support! But my question is, why not allow an option for a savvy (and interested) home owner to buy Composer Pro from a dealer?

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